St Matthew's C.E Primary School

“I can do all things because Christ gives me strength” Philippians 4:13

Early Help

What is Early Help?

Early Help is what our school can offer to help you and your family.

Early Help support is given to families when a challenge first develops or when a new or continuing difficulty doesn't meet the threshold for specialist support.

There are many reasons why a family may require Early Help support. As a school, we are here to support and help. We are not here to judge or tell you what to do.

Early help means taking action to support a child and/or their family as soon as a problem emerges. Support can be needed at any time by any one at any stage in life from pre-birth to adulthood and applies to any problem or need that a family can’t manage alone.


Key Contacts

Mrs Deborah Mills


Designated Safeguarding Lead (DSL)

Mrs Rebecca Wilson

Deputy Headteacher

Deputy Designated Safeguarding Lead (DSL)

Mrs Lily Hulme

Assistant Headteacher 

Deputy Designated Safeguarding Lead (DSL)

Mrs Laura Burns


Deputy Designated Safeguarding Lead (DSL)

Mrs Abie Cadman-Smith

Pastoral Manager  

Deputy Designated Safeguarding Lead (DSL)


What will my support look like?

Every family and every situation is different. We will always start with a conversation, listening to your concerns and identifying your family’s needs. We will then work together to provide support that is tailored to your specific needs.

Sometimes, all the support you need can be provided by school. In other cases, with your consent, we may suggest or signpost you to external services who are specialists in the areas that you would like help with.

All support that we provide is confidential and you can decide the level of help and advice that you would like.


What can school advise me on?

You can be provided with advice on:

  • Eating issues
  • Sleeping advice
  • Toileting advice
  • Behaviour
  • Young carers
  • Uniform
  • Food banks
  • Housing
  • Financial support
  • Attendance support
  • Mental Health and Wellbeing concerns
  • Telford Public Health Nursing Service
  • Bereavement
  • Alcohol
  • Crime


What support can school provide?

School can offer support with:

  • Pastoral support
  • Attendance issues
  • Punctuality issues
  • Emotional Wellbeing
  • Healthy Eating
  • Personal Hygiene
  • Behaviour
  • Road Safety
  • Online Safety
  • Mediation
  • Family Relationships
  • School Transition


How do I access support?

Please contact school directly to discuss how we could support you.

You could:

  • Contact the school office to make an appointment for a meeting or request a telephone consultation.
  • Speak to your child’s class teacher.
  • Send a message via email to the main school admin officer.

Telephone Number: 01952 386260



If you have any concerns regarding the welfare or safety of a child or require support but do not wish to discuss this with school directly then place contact

Family Connect - 01952 385385